Case Study: A Contracting Process Renovated for Blue Shield of California

Ecteon’s Contraxx Increases Productivity and Improves Contract Completion, Quality and Cycle Time for Blue Shield of California

Summary: Blue Shield of California (BSCA), an independent member of the Blue Cross Blue Shield Association, is a nonprofit health plan with four million members, 6,800 employees, and more than $13 billion in annual revenue. With the organization’s growing member base, BSCA needed a better way to consistently create, manage, and store post-sale artifacts for its members. BSCA concluded it needed an enterprise contract management system that would solve for inconsistency and inaccuracy, and eliminate redundancies in document creation.

Blue Shield of California chose Ecteon’s Contraxx, internally renamed ConDocs, a browser-based, contract lifecycle management (CLM) solution that offered customizable templates, intuitive user interfaces, workflow managed process control and one-click document creation.

Learn how Ecteon’s Contraxx system solved their problems in the case study here: Blue Shield of California Case Study